PRIVACY POLICY

INTRODUCTION

Your privacy is important to us, so in this document we explain what data we collect from users, how we use it and for what purpose, among other matters.

For your information, we will never ask for more information than we actually need for the services requested; we will never share it with third parties, except where required by law or with your prior authorisation; and we will never use your data for any other purpose not previously indicated.

As a User, you must read this Privacy Policy carefully on a regular basis and whenever you enter your personal data, as it may be amended. The provider is entitled to make changes to the information contained on the website in order to comply with the regulations or to update this Policy. The provider is under no obligation to give Users prior notice of the changes made, their publication on the website being sufficient.

DATA CONTROLLER:

Identity: R&P DETECTIVES ASOCIADOS, S.L. (also the provider)

Tax ID (NIF): B61382032

Postal address: Rambla de Catalunya, 98, piso 2º 1ª, 08008, Barcelona, Barcelona

Email: info@rpdetectives.com

R&P DETECTIVES ASOCIADOS, S.L., as the party responsible for the website, in accordance with the provisions of Regulation (EU) 2016/679 of 27 April 2016 (GDPR) on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and other legislation in force on personal data protection, and with Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE), informs you that it has implemented the necessary technical and organisational security measures to guarantee and protect the confidentiality, integrity and availability of the data entered.

METHODS OF OBTAINING DATA, WHAT DATA WE COLLECT AND FOR WHAT PURPOSE:

The data we collect, the way in which we obtain it and the purpose of the processing are as follows:

• Contact and/or information request form:
  • Data required: name, email, telephone
  • Purpose: to respond to queries and/or provide information requested by the User;
  • Legal basis: consent of the User.
• Subscription to the forum and/or comments:
  • Data required: name, email
  • Purpose: once the User has registered on the forum/blog, they may post comments on it, both to raise issues and to answer questions
  • Legal basis: consent of the user.
• Performance of the contractual relationship and of the administrative, tax and accounting procedures related thereto that are necessary under the legislation in force
  • Data required: name and surname(s), telephone, address, national identity document (DNI), email, signature;
  • Purpose: to provide the contracted services and to carry out internal commercial, tax and administrative management;
  • Legal basis: contractual relationship.

You may withdraw your consent at any time by sending a written notice with the subject “Unsubscribe” (“Baja”) to the email address indicated.

In accordance with the LSSICE, R&P DETECTIVES ASOCIADOS, S.L. does not engage in SPAM practices and, therefore, does not send commercial communications by email that have not been previously requested or authorised by the User. Consequently, in all communications that you receive from the provider, the User has the option of withdrawing their express consent to receive our communications.

We will not process your personal data for any purpose other than those described, except where required by law or by court order.

Your personal data will not be processed for automated decision-making.

Failure to provide the personal data requested or failure to accept this privacy policy will make it impossible to achieve the purposes described above.

Where there is a prior contractual relationship between the parties, the legal basis for the performance of the administrative, tax and accounting obligations that are necessary under the legislation in force shall be the prior existence of the commercial relationship established between the parties.

DATA RETENTION PERIOD:

Your data will be retained for as long as the purpose for which it was collected continues, where required by law or by court order, and for as long as you do not withdraw your consent or until you exercise your right to erasure or to object, or to restriction of processing. However, we will retain your data for the periods laid down by law in the applicable provisions.

RECIPIENTS OF DISCLOSURES OR TRANSFERS:

R&P DETECTIVES ASOCIADOS, S.L. will provide information to the law enforcement authorities by court order or where required by a legal provision. The information provided will only be that which the provider holds at that time. R&P DETECTIVES ASOCIADOS, S.L. will carry out international data transfers when using the following tools, which are necessary for carrying out its activity and which may store your data. These tools are as follows:

Google Analytics: to carry out an analysis and measurement of the use that users make of the website by means of cookies. The information generated and collected by these cookies about such use (including the IP address) will be transmitted directly to and stored by Google, Inc., located in Delaware, 1600 Amphitheatre Parkway, Mountain View (California), CA 94043, United States (“Google”), on its servers in the United States. Google, Inc. adheres to the EU – U.S. Data Privacy Framework, approved by the European Commission.

The information that you provide to us both through this website and through the application will be hosted on the servers of R&P DETECTIVES ASOCIADOS, S.L., contracted from the company that provides the website hosting service.

The processing of data by the aforementioned entities, as well as by any other tool used by the provider, is governed by a data processing agreement between the provider and this company.

RIGHTS OF DATA SUBJECTS:

As a User-Data Subject, you may request the exercise of the following rights before R&P DETECTIVES ASOCIADOS, S.L. by submitting a written request to the postal address indicated at the top or by sending an email to info@rpdetectives.com, indicating as the subject: “DATA PROTECTION: RIGHTS OF DATA SUBJECTS” (“PROTECCIÓN DE DATOS: DERECHOS DE LOS AFECTADOS”).

Rights:

• Right of access: allows the data subject to know and obtain information about their personal data undergoing processing.
• Right to rectification: allows errors to be corrected and data that proves to be inaccurate or incomplete to be modified.
• Right to erasure: allows data that is inadequate or excessive to be erased.
• Right to object: the right of the data subject to have their personal data not processed or to have such processing cease.
• Restriction of processing: entails the marking of the personal data retained in order to restrict its future processing, for the exercise or defence of claims.
• Data portability: provision of the data undergoing processing to the data subject, so that the data subject can transmit it to another controller without hindrance.
• Right not to be subject to automated individual decision-making (including profiling): the right not to be subject to a decision based on automated processing that produces effects on, or significantly affects, the data subject.

As a User, you have the right to withdraw the consent given at any time. The withdrawal of consent shall not affect the lawfulness of the processing carried out prior to such withdrawal.

You also have the right to lodge a complaint with the supervisory authority if you consider that your rights in relation to the protection of your data may have been infringed (www.aepd.es).

ADDITIONAL INFORMATION

SECURITY MEASURES:

The data that you provide to us will be treated confidentially. The provider has adopted all the technical and organisational measures and all the levels of protection necessary to guarantee the security of the processing of the data and to prevent its alteration, loss, theft, unauthorised processing or access, taking into account the state of technology and the nature of the data stored. Likewise, it is also guaranteed that the processing and recording in files, programs, systems or equipment, premises and centres comply with the integrity and security requirements and conditions established in the legislation in force.

LANGUAGE

The language applicable to this privacy policy is Spanish. Therefore, in the event of any contradiction in any of the versions provided in other languages, the Spanish version shall prevail.

SOCIAL NETWORKS

We inform you that R&P DETECTIVES ASOCIADOS, S.L. may have a presence on social networks. The processing of the data of persons who become followers on social networks (and/or carry out any link or connection action through social networks) of the official pages of R&P DETECTIVES ASOCIADOS, S.L. shall be governed by this section, as well as by the terms of use, privacy policies and access regulations belonging to the relevant social network in each case and previously accepted by the user.

R&P DETECTIVES ASOCIADOS, S.L. will process your data for the purposes of properly managing its presence on the social network, informing you of the provider’s activities, products or services, as well as for any other purpose permitted by the rules of the Social Networks.

The publication of the following content is prohibited:

• Content that is allegedly unlawful under national, EU or international regulations, or that carries out allegedly unlawful activities or contravenes the principles of good faith.
• Content that infringes the fundamental rights of individuals, breaches online etiquette, causes annoyance or may generate negative opinions among our users or third parties and, in general, any content that R&P DETECTIVES ASOCIADOS, S.L. considers inappropriate.
• And, in general, content that contravenes the principles of lawfulness, honesty, responsibility, protection of human dignity, protection of minors, protection of public order, protection of private life, consumer protection and intellectual and industrial property rights.

Furthermore, R&P DETECTIVES ASOCIADOS, S.L. reserves the right to remove from the website or from the corporate social network, without prior notice, any content that is deemed inappropriate.

In any event, if you send personal information through the social network, R&P DETECTIVES ASOCIADOS, S.L. shall be exempt from liability in relation to the security measures applicable to this platform; and the User, should they wish to know them, must consult the corresponding specific terms and conditions of the network in question.

PUBLICATION OF YOUR TESTIMONIAL

Should the User wish to publish their opinion on the website, we inform you that the data provided will be processed in order to address the suggestions, experiences or opinions submitted regarding the products and/or services, so that they may be published on the website and thus help other users. The data will be retained for as long as there is a mutual interest in maintaining the purpose of the processing and, when it is no longer necessary for that purpose, it will be erased with appropriate security measures to ensure the pseudonymisation of the data or its complete destruction. Testimonials will be published on our website. The only personal data from the testimonial that will be published is your name.

CHANGES TO THIS PRIVACY POLICY

R&P DETECTIVES ASOCIADOS, S.L. reserves the right to amend this policy in order to adapt it to new legislative or case-law developments.

REVOCABILITY

The consent given, both for the processing and for the disclosure of the data of data subjects, may be revoked at any time by notifying R&P DETECTIVES ASOCIADOS, S.L. in accordance with the terms established in this Policy for the exercise of rights. Such revocation shall in no case have retroactive effect.

LEGISLATION

As a general rule, the relationships between R&P DETECTIVES ASOCIADOS, S.L. and the Users of its online services available on this website are subject to Spanish legislation and jurisdiction, to which the parties expressly submit, and the Courts and Tribunals of Barcelona shall have jurisdiction to resolve all disputes arising from or relating to their use.